❓ Frequently Asked Questions

🌙 About our products

How to use the collagen night mask?

Apply an even layer to a clean, dry face before bed. Leave on overnight and gently peel off in the morning for a peel-off effect.

How often should the products be used?

For optimal results, use the mask 2-3 times per week and the serum daily.

Are the products suitable for all skin types?

Yes, our formulas are suitable for all skin types, even the most sensitive.

🚚 Delivery and orders

What are the delivery times?

Free delivery in 2-3 working days in mainland France for all orders of €50 and over.

Can I track my order?

Yes, you will receive an email with the tracking number as soon as it is shipped.

💝 Guarantees and returns

Do you offer a satisfaction guarantee?

Yes, we offer a 30-day satisfaction guarantee. If you are not satisfied, we will refund you.

How do I return a product?

Contact us at contact@nuveaparis.com to initiate a free return.

Any other questions? Contact our team at contact@nuveaparis.com