Return and exchange policy
🔄 Return and Exchange Policy
✅ 30-day satisfaction guarantee
At Nuvéa Paris, your satisfaction is our priority. We offer you 30 days to test our products with complete peace of mind.
📦 Return conditions
- Products must be returned within 30 days of receipt.
- Original packaging retained
- Used products accepted (we understand that you need to test them)
- Free return shipping within metropolitan France
💰 Refund
Delivery time: 5-7 business days after receipt of the return
Method: Refund to the original payment method
Shipping costs: Refunded if the product does not suit you
🔄 Exchanges
Do you wish to exchange your product? Contact us and we will arrange the exchange free of charge.
📞 How to proceed?
- Contact us at contact@nuveaparis.com
- Please provide your order number.
- Specify the reason for the return
- Receive your free return label
- Ship the product
🛡️ Our commitment
We believe in the quality of our products. If you are not completely satisfied, we are committed to finding a solution that works for you.
Questions? Our team is here to help: contact@nuveaparis.com